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DialCare Virtual Vet FAQ

  • When should I use DialCare Virtual Vet?

    DialCare Virtual Vet is used for obtaining advice and guidance on pet parenting, quality of life, an ongoing illness or answers about preventive medicine.


  • Can DialCare Virtual Vet help with an emergency?

    If your pet is experiencing a medical emergency and needs immediate attention, please take them to your nearest veterinary hospital.


  • How much do phone and virtual visits cost?

    Check with your specific plan for details.


  • Can I use DialCare Virtual Vet while I'm on the go?

    Absolutely! DialCare Virtual Vet is available while you're traveling anywhere within the United States.


  • Can I request the same veterinary professional each time?

    DialCare Virtual Vet does not establish a Veterinarian-Client-Patient Relationship (VCPR). Your provider is based upon availability at the time a virtual visit is requested.


  • Are prescriptions part of DialCare Virtual Vet?

    At this time, DialCare Virtual Vet does not allow medications to be prescribed by any of our contracted licensed veterinary professionals.